This policy applies to software products, technical services, and data products supplied by XINGTU TECH PTE. LTD. under the Xingways brand.
1. General Principle
Refunds and cancellations are handled on a case-by-case basis, depending on the nature of the services provided and the applicable agreement. We do not offer unconditional refunds, and we make no guarantee of outcomes.
2. One-Time Data Deliveries
Datasets are delivered digitally. Once a dataset or download link has been delivered, the order is considered fulfilled and is generally non-refundable. If a delivered dataset does not match the coverage, granularity, or schema documented at the time of purchase, we will either correct the delivery or issue a refund for the affected portion.
3. Subscription Services
For subscription-based services, cancellation terms are specified at the time of purchase or in the relevant service agreement. Cancellation takes effect at the end of the current billing period. Amounts already invoiced for the current period are not pro-rated unless expressly agreed.
4. Usage-Based Services
Usage-based API services are billed according to actual recorded usage and are non-refundable once the usage has been delivered.
5. Implementation and Integration Services
Services delivered in milestones are invoiced per completed milestone. Cancellation before completion is settled against work delivered up to the cancellation date.
6. How to Request
Send refund or cancellation requests to contact@xingways.com, including the order reference and the reason for the request. We respond to requests within five business days.